Consumer understanding

 

As you are the one selling the car to your customer it is your responsibility to help them fully understand the finance or insurance products you offer, so that they can make a proper judgement about what is the best option for them. 

 

There are a number of ways you can work to ensure a good outcome based on consumer understanding, and Ingeni can help you with this. 

 

The FCA recommends a 'layered' approach to your communications. If you follow the correct process using the Ingeni Transaction Manager system, and use our product videos and our leaflets to back up the explanations we teach, you are giving customers the information in a variety of ways, to help them understand their options. 

 

This is the layered approach the FCA prefers, and it gives the best chance of your customer having a good outcome when buying a vehicle. 

 

 

The final area FCA expects you to look at is the support you provide to your customers.