Merry Christmas and a Happy New Year from Ingeni
The phrase 'may you live in interesting times' is a double-edged one, with many seeing it as a curse.
2024 certainly has been an 'interesting time' for the UK automotive industry, with the sector having to grapple with issues such as hitting the EV Mandate targets in a sluggish economy, the FCA's halt to GAP sales in February slashing insurance sales, and then the Appeal Court ruling on Johnson, Wrench and Hopcraft in October impacting on the sale of vehicle financing.
Motor Dealers would be forgiven for wishing that 2024 had been a bit duller instead!
With you every step of the way
As a firm, we've always lived by the maxim 'your success is our success', and we've been right by your side through all the ups and downs. When GAP sales were pulled, we worked with you to promote other insurance add-ons to help maintain profitability, and when the unexpected Appeal Court ruling came through, we reacted speedily to provide advice and support on disclosure advice to help dealers protect themselves from potential action while we all wait for the Supreme Court to make a final ruling sometime next year.
Less 'interesting', but changes that definitely fall into the 'good news' category, are some of the changes Ingeni made in 2024. We introduced improved support motor dealers in dealing with Vulnerable customers, with our confidential online questionnaire, which flags any potential vulnerabilities to the sales people.
We also introduced our 'Insurance Matrix' for dealers, giving them a variety of routes to market for Ingeni GAP (and other Ingeni insurance products), meaning that busy dealers are able to take a blended approach to sales, introducing products, but then relying on the Ingeni call team to explain in full and complete, or even outsouce completely.
So, for 2025, we're all hoping that the sector will be a little less interesting, and a lot more stable and positive.
On a personal note, we'd like to wish all our lovely clinets and customers a very merry Christmas and a happy New Year.
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