We understand that being contacted by the Financial Ombudsman Service can be a very stressful experience. Nobody likes to feel they have made a mistake, and 'proving a negative' - providing evidence that you've done nothing wrong - is difficult, and can take time.  

 

The FOS is very thorough, and may well want to investigate every aspect of your business. This can be daunting and labour-intensive for any firm, and if you don't have a specialist in-house compliance department, it call completely upend your business. 

 

Even if you do have an in-house team, Ingeni are with you every step of the way to provide guidance, extra support and direct liaison with the FOS to ensure investigations are carried out promptly and properly, with the least disruption to your business.