Photographing Damage What we need to see to approve your claim

Ingeni's Top Tips for Photographing Damage to Speed up the Claims Process

A Picture Paints a Thousand Words

Our claims team will need to see clear pictures of the damage to confirm it is repairable under our terms and conditions. If the images are not in focus, or are confusing in any way, it means we’ll need to get back in touch with you to clarify what we’re looking at or ask you to send more pictures.

Having to request more photographs or ask for clarification is frustrating for everybody involved. It slows down the whole claims approval and repair process. At Ingeni we always aim to approve your damage claim and arrange your repair as quickly as possible!

To help us do this, here's what we need from you to enable us to make a speedy decision and get your repair started.

Labelling Your Photos

Fast Approval Tip 1: Give your Images a Descriptive File Name

When you take a picture, your phone will automatically give it a long number as a file name. If you can change that numerical file name to one that describes what the image shows, it really helps us with understanding what we're looking at.

When you're renaming your photos, please include this information:

'Offside' and 'Nearside'

If you are sitting in the car, the passenger's side is nearside (because nearest to the kerb) while the driver's side is offside (furthest away from the kerb).

Specifying Offside or Nearside in the file name makes the claims teams fall in love with you a little bit.

Location of Damage

Close-ups are great for showing damage in detail, but a close up could be of any part of the car.

If you give your close up images name like 'offside rear door' or 'nearside front bumper' the claims team won't need to get back in touch with you to clarify what they're looking at.

Obvious Measurements

If you're asked to provide an image of the damage against a ruler / tape measure, get in close!

If you line the ruler edge right up against the start of damage it makes it easy to see both the damage and measurement when the claims team zoom in.

Please note: We have slightly different photo requirements depending on which insurance product you have.

The image requirements for each of our products are detailed below.

Image Requirements for Each Product

Alloy Wheel Claim Photo Requirements

Shot 1:

A side view of the vehicle which makes clear which alloy is damaged.

Shot 2:

A close up of the damage to the alloy.

Complete Wheel Claim Photo Requirements

Shot 1:

A side view of the vehicle makes clear which wheel is damaged.

Shot 2:

A close up of the damaged alloy or tyre.

Please note: tyre damage may only be visible once the wheel has been removed from your vehicle. Please ensure you see and photograph the damage to your tyre before you replace it.